Frequently Asked Questions

Welcome to THEOS KYRIOS! We've put together answers to some commonly asked questions to help make your shopping experience a little easier.

SCHOOL UNIFORM ORDERS

1. How do I order my child's school uniforms?

All school uniforms are available exclusively through our online store.

Simply visit your school's uniform collection, select the items and sizes you need, and complete your purchase at checkout.

2. How do I choose the correct uniform size?

We recommend referring to the size chart provided on each product page before placing your order.

For greater peace of mind, a full range of uniform samples is also available at your child's school. Parents are encouraged to view the samples and check the sizing before ordering online.

Please note that uniform sizes may differ from regular clothing sizes, so we recommend checking the measurements rather than selecting a size based solely on age.

3. Can I visit your office to purchase uniforms?

All school uniform purchases are made exclusively through our online store.

We do not offer walk-in purchases, over-the-counter sales or uniform fittings at our office.

Parents who wish to check uniform sizing may refer to the sample sets available at their child's school before placing an order online.

4. How long does it take to process my order?

Orders are processed after payment has been verified.

Processing and delivery times may vary depending on order volume, stock availability and courier schedules.

We recommend placing your order early, particularly before the start of a new school term.

5. How do I know whether my order has been shipped?

An order marked as Fulfilled means that your parcel has been packed and prepared for courier collection. It does not necessarily mean that the courier has collected or delivered your parcel.

Once tracking information is available, you may use it to monitor your parcel's delivery progress.

6. Can I exchange uniforms if the size is incorrect?

Yes! We understand that finding the right fit for your child can sometimes be tricky.

Size exchanges are accepted within 7 calendar days of receiving your order, subject to stock availability.

Please note the following conditions:

  • One exchange is permitted per order.

  • Items must be in their original condition as received — unworn, unwashed, unaltered, with all original tags and packaging intact.

  • Exchange requests must be submitted within 7 calendar days of receiving your order.

    • Exchange Options

    Approved size exchanges may be arranged through either of the following methods:

    • In person: Saturdays only, strictly by confirmed appointment. Walk-ins are not accepted.

    • By post: Customers may return eligible items using SingPost SmartPac. A second prepaid SmartPac and a printed copy of the original invoice must be enclosed for the return delivery of replacement items.

    Both SmartPac mailers are at the customer's expense. Please contact us for approval and instructions before returning any items.

To request an exchange, please email contact.theoskyrios@gmail.com with your order number, item details and the size you wish to exchange.

Our team will advise you on stock availability and appointment arrangements.

Please note that the exchange appointment may take place after the 7-day window, provided your request was submitted within the stipulated period.

7. Can I change or cancel my order after payment?

Please contact us as soon as possible with your order number if you need to make changes.

We will do our best to assist, although changes or cancellations may not be possible once your order has been processed.

8. What should I do if I receive an incorrect or defective item?

Please email contact.theoskyrios@gmail.com with your order number, a description of the issue and clear photographs where applicable.

Our team will review the matter and advise you on the next steps.

UNIFORM SOLUTIONS FOR SCHOOLS & ORGANISATIONS

9. Does THEOS KYRIOS provide uniform design and manufacturing services?

Yes! We offer uniform solutions for preschools, educational institutions and organisations, from initial design and sampling through to manufacturing and delivery.

10. Can you help us create a completely new uniform collection?

Absolutely!

We can work with your organisation to develop a uniform collection that reflects your identity, practical requirements and preferred aesthetic.

11. Can you manufacture uniforms based on our existing designs?

Yes. We can review your existing uniforms, specifications or samples and discuss suitable manufacturing arrangements.

12. Do you provide online ordering and inventory management?

Yes!

Depending on your organisation's needs, we can discuss a dedicated online uniform store, inventory planning, order fulfilment, delivery coordination and ongoing uniform management.

13. Is there a minimum order quantity?

Minimum order quantities depend on the garment design, materials and manufacturing requirements.

We will discuss these with you during the initial consultation.

14. How do we enquire about a uniform partnership?

We'd love to hear from you!

Please visit our Contact Us page or email contact.theoskyrios@gmail.com with a brief introduction to your school or organisation and the services you're looking for.

We'll be happy to explore how we can work together.

For further information regarding purchases, exchanges and other conditions, please refer to our Terms of Service .