Terms & Conditions

Welcome to THEOS KYRIOS.

These Terms & Conditions outline our ordering, payment, delivery and exchange arrangements. We encourage all customers to read them before placing an order.

Our aim is to provide a smooth and reliable shopping experience while maintaining clear and fair procedures for everyone.

1. Online Orders

All school uniform purchases must be made exclusively through our online store.

We do not offer walk-in purchases, over-the-counter sales or uniform fittings at our office.

Uniform samples are available at participating schools to help parents select suitable sizes before ordering.

Please ensure that your order details, garment sizes, delivery address and contact information are accurate before submitting your purchase.

2. Order Processing & Fulfilment

Orders are processed after full payment has been received and verified.

Our official order-processing days are Mondays, Wednesdays and Fridays, excluding public holidays. The processing cut-off time is 12:00 PM.

Orders received after the cut-off may be processed on the next scheduled processing day. Additional processing time may be required during periods of high order volume.

An order marked as Fulfilled means that your parcel has been packed and prepared for courier collection. It does not necessarily mean that the parcel has already been collected, dispatched or delivered.

We recommend placing orders well in advance, especially before the start of a new school term.

3. Shipping & Delivery

Orders are delivered through our appointed third-party courier, J&T Express.

Please select the designated J&T delivery option at checkout.

Please allow at least 3 working days after your order is marked as Fulfilled for delivery.

This is an estimated delivery allowance, not a guaranteed delivery date.

Delivery may take 4–5 working days or longer during festive periods, school enrolment peaks, public holidays, severe weather, high courier volumes or unforeseen disruptions.

THEOS KYRIOS does not operate its own delivery fleet and cannot guarantee courier collection times or delivery dates.

Once tracking information becomes available, customers may monitor their parcels through the courier's tracking system. Tracking updates may take some time to appear.

If your parcel is significantly delayed, missing or incorrectly delivered, please contact us with your order number. We will assist with reasonable follow-up and investigation.

Customers are responsible for providing complete and accurate delivery details. Additional delivery charges arising from an incorrect address, unsuccessful delivery or a requested redelivery may be payable by the customer, where applicable.

Any additional shipping charges or insurance arrangements must be confirmed with our team before the order is dispatched.

4. Urgent Orders

THEOS KYRIOS does not offer express order processing, same-day dispatch or guaranteed next-day delivery.

Urgent requests included in checkout notes or sent by email do not override our standard processing and delivery arrangements.

We strongly recommend placing orders at least one week before the uniforms are required, allowing sufficient time for processing and courier delivery.

We appreciate your understanding that delivery arrangements depend on the courier's operating schedule.

5. Order Confirmation & Tracking

Upon successfully submitting your order, you should receive an automated order confirmation email.

If you cannot locate the email, please check your spam or junk folder before contacting us.

Please retain your order number for future reference.

If you have made payment but have not received an order confirmation, contact us with your payment details so that we can investigate.

Please do not submit duplicate orders or make repeated payments while awaiting verification.

A tracking number, when available, may be used to monitor the delivery status of your parcel.

6. Size Exchange Policy

We understand that selecting the right uniform size can sometimes be challenging.

For ordinary size-related exchanges, the following conditions apply:

  • Exchange requests must be submitted within 7 calendar days of receiving your order.

  • Only one size exchange is permitted per order.

  • Exchanges are subject to stock availability.

  • Exchanges are permitted for the same garment style in an alternative available size. Exchanges for unrelated products are not permitted.

  • Items must remain in their original condition as received — unworn, unwashed, unaltered, unstained, undamaged and free from perfume or other odours.

  • Original tags and packaging must remain intact.

  • Please contact us for approval before returning any items.

To request an exchange, email contact.theoskyrios@gmail.com with your order number, the item purchased and your requested replacement size.

Replacement sizes and return arrangements will be confirmed through email.

6.1 Option A — In-Person Exchange

In-person exchanges are conducted on Saturdays only, strictly by confirmed appointment.

Walk-in exchanges without an appointment cannot be accommodated.

The appointment may take place after the seven-day request window, provided the exchange request was submitted within the required period.

6.2 Option B — Exchange by Post

Customers unable to attend a Saturday appointment may choose to exchange eligible items through SingPost SmartPac.

Once your exchange has been approved:

  1. Purchase a SmartPac suitable for returning the garments to our warehouse.

  2. Purchase a second prepaid SmartPac and place it inside your return parcel. This will be used to send the replacement garments back to you.

  3. Print and include a copy of the original invoice emailed to you when your order was placed.

  4. Send the parcel to the return address provided in our exchange confirmation email.

  5. Retain your postage receipt and tracking information.

Both SmartPac mailers must be purchased at the customer's expense and must be suitable for the size and weight of the garments.

Please do not mail any items before receiving exchange approval.

Returned garments will be inspected before the approved replacement items are dispatched.

6.3 Exchange Exclusions

Ordinary size exchanges are not available for:

  • Sale, clearance or promotional items where the exclusion was disclosed before purchase

  • Undergarments and hygiene-sensitive products

  • Accessories and face masks

  • Personalised, embroidered or specially altered items

  • Pre-order or made-to-order items where the exclusion was disclosed before purchase

  • Items that do not meet the original-condition requirements

These exclusions concern voluntary size exchanges and do not override applicable consumer rights for defective or non-conforming goods.

7. Refunds & Cancellations

We do not generally offer refunds for change of mind, incorrect size selection or personal preference.

Where eligible, size-related concerns may be addressed through our exchange arrangements.

If you wish to change or cancel an order, please contact us promptly. Requests will be considered according to the order's processing status and applicable legal requirements.

Once an order has been packed or dispatched, changes and cancellations may no longer be possible.

Nothing in these Terms excludes or restricts any rights or remedies that customers are entitled to under applicable Singapore consumer protection laws.

8. Incorrect, Missing or Defective Items

Please inspect your order upon receipt.

If you receive an incorrect, missing, damaged or potentially defective item, please contact contact.theoskyrios@gmail.com as soon as reasonably possible.

Include your order number, a description of the issue and clear photographs where available.

We may review packing records, product details, photographs and courier information to investigate the matter.

Where an issue is confirmed, we will work towards an appropriate resolution in accordance with applicable law. This may include replacement, repair, refund or another legally appropriate remedy, depending on the circumstances.

The seven-day voluntary size exchange policy does not limit statutory remedies for defective or non-conforming goods.

Damage arising from improper washing, excessive heat, bleach, accidental damage, normal wear and tear or failure to follow garment-care instructions is generally not considered a manufacturing defect.

9. Payment

Orders are processed only after full payment has been received and verified.

Available payment methods are those displayed or communicated during checkout, including supported bank transfer and PayNow arrangements.

Please include your order number as the payment reference where instructed.

Unpaid orders may automatically expire after six hours.

If you have completed payment but subsequently receive an automated cancellation notice, please contact us with your order number and proof of payment.

We will verify the transaction before advising on the order's status. Please avoid making a second payment unless instructed.

Payments received without a corresponding order may require additional verification, which can delay processing.

10. Customer Communication

For order assistance, size exchanges and other enquiries, please email contact.theoskyrios@gmail.com.

Please include your order number whenever possible so that we can locate your purchase efficiently.

We kindly ask that all communications remain courteous and respectful.

Our team will endeavour to respond within a reasonable timeframe, although responses may take longer during peak ordering periods.

11. Policy Updates

THEOS KYRIOS may update these Terms & Conditions periodically to reflect changes in our services, operating procedures or applicable requirements.

The version applicable to an order will generally be the terms presented when that order was placed, subject to applicable law.

12. Agreement to Terms

By placing an order through our website, you acknowledge that you have read and accepted these Terms & Conditions, subject to your rights under applicable law.

Thank you for choosing THEOS KYRIOS. We appreciate your understanding and support.